The United Nations Global Compact is an agreement, signed by more than 15,000 businesses and 4,000 organizations, to uphold a set of principles that guide businesses to be a force for good in the world. Businesses are encouraged to behave responsibly by aligning their strategies and operations with Ten Principles on human rights, labor, environment, and anti-corruption. To maintain membership in the Global Compact, businesses must complete Communications on Progress, showing that they are taking the steps necessary to help meet the UN’s Sustainable Development Goals.
Every Original Equipment Manufacturer (OEM) has several concurrent, ongoing concerns when their products are out with customers. They must ensure their product reliably performs as promised and serves its role within the customer’s ecosystem. OEMs must also be prepared for what happens when their product inevitably needs repairs. When complications arise, companies must get their product serviced and up and running as soon as possible, with a minimal adverse effect on the customer, ensuring their brand reputation remains untarnished.
In today's fast-paced, interconnected world, round-the-clock availability has become necessary for businesses across various industries. Companies must ensure uninterrupted and efficient service delivery as customer expectations continue to soar. Quest International helps companies deliver always-on services with our 24/7 support programs. In this blog post, we will explore how Quest’s commitment to providing continuous support can enable your company to provide a superior customer experience.
ISO registration is an internationally recognized standard that signifies a company has established, implemented, and maintains quality management systems that meet international standards. Companies that choose to partner with ISO-registered companies can reap several benefits including the assurance of having a documented quality system, a high level of deliverable quality assurance, risk management, competitive advantage, and compliance with industry regulations.
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ISO 9001 is a globally recognized standard for Quality Management Systems that provide organizations with various benefits related to products and services offered to their customers. This certification is particularly relevant for OEMs outsourcing their depot repair and field services as it provides a structured system within an organization based on quality work, improved customer satisfaction, increased efficiency, and a competitive advantage in the market.
In the Healthcare industry, it is crucial for equipment to function correctly and ensure the best quality of care for patients. For medical device original equipment manufacturers (OEMs), service and repair of equipment can be daunting, especially for large and complex devices. However, with the help of Quest International, OEMs can quickly address their equipment issues by outsourcing day-to-day field service and depot repair requirements to Quest.
Quest International is ISO 14001:2015 registered, a standard for environmental management systems that demonstrates the company's commitment to protecting the environment. By obtaining this registration, Quest sets an example for other organizations to follow in exhibiting environmental responsibility. Companies working with Quest can also benefit from this registration, as it provides a framework to lower their ecological footprint.
As dental practices look for ways to improve patient outcomes and reduce costs, adopting dental robotics has become increasingly popular. These sophisticated machines can perform various tasks, from imaging and diagnosis to drilling and shaping teeth. However, like any complex equipment, dental robotics require regular maintenance and support to ensure optimal performance. This is where field service comes in.
As Original Equipment Manufacturers (OEMs) look for ways to improve their operations and better serve their customers, they can turn to third-party service partners for help. From logistics, installation, maintenance, and warranty management, third-party service partners can provide a range of benefits to OEMs, helping them deliver and support their products more effectively.
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